It's important for customers to be informed. Buying a purchase as large as a vehicle can take time. We want to give our readers an insider's look into our store and how we operate. It's very different! It's not a traditional set up.
Jay Sawyer who is our CEO/General Manager, has been in the automotive field his whole career and understands the value of community. He is our buyer so he's actively involved in everyday operations. There's 18 steps our cars, trucks and SUV's go through. Because HE is the buyer and CEO, he truly works hard to get our customers the very best options.
Day 1 Research: Jay researches and drives every one before we even consider purchasing it. He checks out the vehicles he feels have the quality/pedigree that makes a great vehicle.
Day 2 Purchase: We buy our vehicles from local sellers and other dealers in our area.
Day 3-5 Transport: Vehicles are picked up at their location by our transport team and brought to us.
Day 6-8 PSI: We do pre-sale inspections. Our techs test drive, inspect and note vehicles for any issues.
Day 9-12 State Inspections: The vehicles are taken to a 3rd party Virginia State Inspector here in Great Bridge to make sure it passes as well as have the oil changed.
Day 13-20 Returned: They are returned to us to have superficial repairs completed like radio issues, small dents/dings or small part repairs or replacements.
Day 21-25 Reconditioning: The vehicle goes into it's recon and detail stage where we clean, remove stains in the interior, remove scratches on the exterior. It's not just a wash and vacuum.
Day 26 Photos: Once it's 100% ready, we pull it into our photo booth. We take 50+ photos to show every option we can. You can count on detailed descriptions and real photos that even show cosmetic or small issues. We believe in honesty through the whole process for it's online listing and apply all the window stickers.
Day 27 Listing: Finally it's time to do our pricing research again! We compare market trends in our area, options, features, miles and quality for the most competitive pricing on our vehicles. Our goal is the top 5 in a 250 mile radius. Within 24/48 hours, we are live on sites like Autotrader, Car Fax, Capital One, True Car, Car Guru, Face Book and many others.
Day 30-45 SOLD! Happy customers like yourself come along. They purchase one of our great vehicles after an average of 27 days online.
Did You Know: Our sales team helps customers in store or online with no problem. Our salespeople don't make commission so there's no pressure to buy something YOU don't want. It's hassle free and we offer appointments to expedite your time. Did you know we ship cars, trucks and SUV's to other states? We do! We have a great transport company at our fingertips. We sell quickly!
Next is our awesome finance department. With private/secure online credit applications, over 20 lender options and great terms, we can help.
Your contract is handled quickly! We have a professional title clerk who helps customers with their DMV needs and we handle all the states. In most cases, we can even issue hard plates at the time of delivery.
Speaking of delivery ...it's fun and fast. No more waiting at hours and hours at a dealer. We streamline this process for our customers making it easy to get what they want. And, we take photos of our happy customers to post to Face Book. Our reviews are real and honest. We aren't perfect but we LOVE what we do and supporting our community with charity, events and promotions helps to build our business. Come see us at Back Roads Automotive today and see how great your next car buying experience can be!
